Impact to Communities

Vale's Social Performance Model

Vale's Social Performance Model is implemented through the management of risks and impacts on communities and the promotion of a positive social legacy through means of territorial development, the promotion of human rights, the empowerment of communities and the strengthening of policies and public management processes.

This model is supported by the company's relationship with stakeholders, which is based on engendering trust, practice of active listening, transparent approach, engagement in decision-making through participatory processes, as well as being guided by the principles of respect for Human Rights.

Principles of Vale's Social Performance

Vale's social activities are based on the principles and guidelines of the Code of Conduct, on the Anti-Corruption, Human Rights and Sustainability policies, as well as on the Sustainability Guidelines. According to our Guidelines, Vale leaders must contribute to the local stakeholders management process, ensuring the identification, engagement and monitoring of relationships with these publics.

Transparency

Act with transparency and ethics, respecting the human rights of employees, third parties and communities while always upholding to Vale’s corporate values.

Active Listening

Provide listening channels and implement a process for interactions management, aligned with Vale’s Listening and Response Mechanism.

Social Participation

Strengthen and implement participatory processes, in which the company’s positive legacy for the territories involved is derived from previous agreements with stakeholders and duly appropriated by the communities.

Engagement

Promote engagement with stakeholders, sharing responsibilities among communities, public authorities, civil society organizations and private sector, reinforcing the role of each one based on the territory’s needs.

Improve Social Development

Support initiatives for economic diversification and the strengthening of institutions and communities, in a manner which contributes to their development and resilience processes.

Diversity and Inclusion

Properly engage vulnerable groups (taking adverse socioeconomic conditions, gender, ethnicity, age, physical disability and others) when identified as stakeholders, in initiatives/ projects developed by the company.

Respect the social, economic, cultural, environmental, political, and organizational diversity of territories, valuing the knowledge and capabilities of local communities in building solutions jointly with the company.

Adherence to International Agreements

Act with adherence to the ICMM’s Principles;

Act with adherence to the UN’s Guiding Principles for Businesses and Human Rights;Act with adherence to the Sustainable Development Goals, their targets and indicators.

Operational Responsibility

Identify, recognize, and analyze, in a participatory manner, the risks involved and any impacts there may be on the communities, resulting from company’s activities, products or services, ensuring risks management and the elimination, mitigation, compensation and remedying of negative impacts.

Learn more about Listening and Response Mechanism

Goals and deadlines

By 2022, reduce events with community members by 10%;

By 2026, serve 100% of priority communities with Relationship Plans;

By 2030, lift 500,000 people out of extreme poverty;

By 2030, all indigenous communities neighboring Vale's operations will have an UNDRIP rights plan;

By 2030, improve the position in the social requirements of the main external assessments.

Relationship with Communities

Image of a harvest. In it you can see a man in a hat holding a white bag with the harvested products.

Harvesting crops produced as part of a project carried out on the property of Mr. Juscelino Parauapebas - Pará

Relationship with Communities is a strategic process for Vale’s Social Performance and consists of establishing interactions and engagement with communities, as well as with other local actors in the territories where the company is present.

Vale's premise for the relationship with communities is to establish a relation of respect and trust, sharing knowledge about the risks and impacts of its enterprises and building ways of living together in which the company is recognized as a good neighbor.

In this context, the community relationship process is structured by the identification and characterization of local communities and stakeholders, management of community interactions, relationship plans, conflict management with communities and management of critical issues and is implemented in 94% of its assets (sites), ensuring an open dialogue between the company and its stakeholders.

For Projects under development, in the environmental licensing stage, Vale follows all legal obligations of engagement, ensuring the publication of information related to the enterprise and ensuring that the requested hearings are held. In addition, the company seeks the participation of its main stakeholders. In 2021, there was engagement in 90% of our Projects under development with impact on communities.

Community Relations Plans

In order to engage communities, Vale aims at establishing structured dialogue spaces for the construction of Community Relations Plans. The plans have as their principle the social participation and mobilization in the definition and prioritization of social actions to be implemented in the communities.

Moreover, the structuring of the plan aims at sharing responsibilities among company, community and other social players for local development. Relationship Plans are monitored by community relations teams that have a systematic routine in participatory meetings to monitor the performance of actions, assessing adherence and effectiveness of results together with the community. This monitoring is recorded in the Stakeholders, Demands and Issues System (SDI).

Infographic with information about the Participatory steps to define initiatives and Participatory implementation and monitoring steps

Note: The Relationship Plans are prepared considering the specificities identified in the participative diagnoses and the actions are defined according to needs pointed out by the stakeholders involved in the process. In addition, the plans reflect the maturity level of the relationship between the company and the community.

Total de Comunidades Locais e Planos de Relacionamento 2021

Fonte: Dados extraídos do SDI em outubro de 2021
Nota: Não foram considerados Povos Indígenas e Comunidades Tradicionais.

Total of Local Communities and Relations Plans 2021

Source: Data extracted from the SDI in October 2021
Note: Indigenous People and Traditional Communities were not considered.

Community Relations Plans | Brazil

Comparison 2020/2021 on the number of “Communities attended by Plans” from 332 to 410, “Projects/Initiatives” from 393 to 456 and “Groups/Individuals Directly Benefited” from 621,835 to 1,497,248.

Source: Data extracted from the SDI in October 2021
Note: Relationship Plans developed during 2020 and 2021. Indigenous People and Traditional Communities and Reparation were not considered.

Check out the project details in 2021

By Target Audience Profile

By Investment Area

Source: Data extracted from the SDI in October 2021
Note: Relationship Plans developed during 2021. Indigenous People and Traditional Communities and Reparation were not considered.

Performance Targets | Brazil 2021

In 2020, Vale developed Relationship Plans for 57% of priority communities and established a target for covering 62% of priority communities with Relationship Plans for 2021. According to data collected in October 2021, this target has been reached and 69% of priority communities are currently attended by Relationship Plans.

Two round charts separated by an arrow pointing to the right. The first brings the representation of 57% and the second of 69%.

Source: Data extracted from the SDI in October 2021
Note: Indigenous People and Traditional Communities were not considered.

Community Relation and Investment Plan

Sustainable Development of the Territory - Labote (MA)

General Plan Information

Objective(s): Encourage a positive relationship between Vale and the community, identifying the potential for the development, in a participatory manner, of a Community Relations Plan, aimed at promoting a positive social legacy and mitigating impacts stemming from our operations.

Description: Develop initiatives aimed at optimizing local trades and skills, and promoting community health and education. Initiatives must always include activities related to safe coexistence with the Carajás Railway and the region’s sustainable development.

Planned Results: 

Increase income through implementation of social investment projects focused on family farming;

Identify new market opportunities for commercializing local production;

Strengthening of partnerships with technical institutions in order to improve production cycles;

Coordination with government for the implementation of public policies in the community;

Encourage Social Participation in the community.

Community Profile

Socioeconomic Information: The community is located at km 359 of the Carajás Railway, 30km from the centre of the municipality and receives assistance from INCRA (National Institute for Colonization and Agrarian Reform), the Municipality and Vale. It has a population of approximately 240 people and the basis of the economy is family farming. The community does not have a sewer network, garbage collection and suffers from a lack of public transport. In addition, it does not have a health unit and, when one is needed, individuals must travel 7km to the Basic Health Unit located in the community of Centro dos Farias community. In 2020, education was provided by the municipality with different grade levels occupying the same classroom.

Formation of Management Group: This group was formed in May 2019 for the purposes of promoting engagement among local leadership and increasing accountability within the community. In 2021, the Management Group was revalidated considering the interests of the community in order to provide continuity to the Relationship Plan.

The Management Group is composed of 7 representatives of the community.

Prioritization of Target Audience: The whole community.

Plan Details

Planning

Formation of Representative Group as part of initiatives under Environmental Education Program;

Promotion of safety awareness campaigns in the community in accordance with the CPIA’s - Permanent Committee for Investigating Railway Accidents - scheduling;

Intersectoral coordination for partnerships related to territorial development;

Calender of bimonthly (twice monthly) meetings with Representative Group.

Preparation

Preparation of Horta na Vila project together with the consulting firms AGROMINAS and AGILIZE;

Planning of visits from Federal Institute for Scientific Education and Technology of Maranhão technical team aimed at providing assistance for production chain;

Technical training for local farmers;

Publishing of CPIA Safety Awareness Campaigns 2021.

Monitoring

Survey on manner in which company is perceived within the community;

Biweekly (every two weeks) visits to the community for monitoring purposes;

Lessons Learned Forum.

Results Obtained

Signing of new agreement with Vila São José Lago Azul – Urban Nucleus’s Rural Producers’ Association providing continuity to the Hortaliças na Vila project (Vegetables in the Village) which directly benefits rural producers;

Technical training in Horticulture and Property Management for producers in 2021;

Partnership formed between the Agricultural Secretariat and local producers for supplying products as part of National School Lunch Plan, in 2021;

Expansion of irrigation systems, acquisition of pumps, and water tanks.

Image of several people sitting in front of a white screen and, standing, there is a man in white. In the image it is written

Property Management Training

Compost Pile Assembly

Community Engagement in Social Actions - Fumacê (MA)

General Plan Information

Objective(s): Engage community through mobilization and social participation in defining and prioritizing initiatives to be implemented within the community.

Description: Contribute to local development and the building of a sustainable legacy in the region, and establish partnerships between the company, government, and civil society organizations, promoting engagement with local stakeholders and establishing relationships built on mutual respect, trust, and accessibility.

Planned Results: 

Children, teenagers and families trained as multipliers sustainable best practices at schools and in the Fumacê community;

Involvement of the community in waste management for the purposes of reducing improper disposal of waste in local streams, thereby lowering the risk of flooding;

Projects aimed at environmental education and revitalization of spaces installed within the community;

Encouraging Social Participation in the community.

Community Profile

Socioeconomic Information: The community of Fumacê occupies 388 m² of the Itaqui-Bacanga region, possesses urban characteristics and is home to around 10 thousand inhabitants, according to data from the community. It’s territorial occupational took place in an irregular manner above natural springs and riverbeds. As a result, numerous floods have occurred during the approximately 60 years since the neighbourhood was formed. Part of local public services, such as Basic Health Units and Reference Centres for Social Assistence, are accessed in the Anjo da Guarda region. In addition, there are community and municipal schools, the streets are paved with asphalt, have public lighting and telephone accedd; however basic sanitation and public safety are deficient.

Formation of Management Group: One Management Committee has been formed in the community and is made up of young people, adults, elderly persons, most of which are females. Representatives from the areas of health care, education, and social assistance also make up part of this group, taking religious diversity amongst the members into consideration and being an opportune space for strengthening the group and monitoring the initiatives that are being implemented in the community by a wide range of partners.

Prioritization of Target Audience: The whole community.

Community Relations Plans since 2013;

History of controlled conflicts, with last flooding episode taking place in 2020;

Investigation into flooding currently being carried out by the Public Prosecutor’s Office;

Project history: Unidos Project, Project for Strengthening Education at Pinóquio School and Comunidade Verde (Green Community): Eco-education – environmental themes and community education;

Renovations (2018) and Health Cycle project / FV (2019/2021) at Clodomir Pinheiro Basic Health Unit, which provides medical services in the community. Support in response to pandemic;

Integrated action with regards to waste manage in Itaqui-Bacanga region.

Relationship Strategy:

Stakeholder management - mapping and engagement of 25 focal points;

Grievances management - 44 registries from 2019 to Mar/2021;

Dialogue with representative groups, leadership, and residents living along streams;

Constant dialogue with the government and companies located in the area of ports (IB/ICE Committee);

Environmental licensing initiatives;

Management of critical issues related to flooding;

Implementation of social projects;

Employee engagement (Gemba and Vale Volunteers);

Reputation Leveraging Plan in Itaqui-Bacanga region;

Community action plan.

Related Business Units: Ports | Pelletization | Carajás Railway | Projects (Reduction of Humidity in IOCJ - Iron Ore Carajás Fines)

Plan Outline 2019-2023

Internal agreements aimed at preventing flooding in Córrego do Fumacê stream;

Carry out annual clean up in stream system;

Monitoring public macrodraining works in community;

Mapping and environmental studies in community located next to Córrego stream;

Diagnostics on garbage dumps and integration of region’s agendas;

Reduction of areas used for irregular waste disposal.

Results Obtained

Monitoring and feedbacks of interactions management to community;

Monitoring of risks and socio-environmental impacts;

40 children, teenagers and families trained as multipliers sustainable best practices at schools and in the Fumacê community;

Annual clean up on Córrego do Fumacê system;

Projects aimed at environmental education and revitalization of community spaces;

Public investment in macrodrainage;

Absence of flooding during rainy season;

Zero complaints regarding drainage recorded in 2021;

Community carrying out dialogue with government;

Communications campaign promoting awareness of proper waste disposal.

Comunidade Verde (Green Community) Project

Image of two children and a gentleman crouched, planting a tree.

Promotion of environmental education in the community through Green Community Project

The Comunidade Verde Project is responsible for completing situational analyses of "open-air garbage dumps" in the Itaqui-Bacanga region, as well as promoting environmental education within the community and in Fumacê's three schools for the purposes of increasing awareness and understanding with regards to proper waste disposal and the necessary skills for ensuring sustainability in the region.

In 2021 and 2022, the challenge is to shape community environmental agents and reduce irregular waste disposal.

Leadership Participation

Image of the school garden. In the background, several people are gathered and some hold lettuces harvested from the site.

School vegetable garden at Pinóquio School in Fumacê

Image of the school garden. Four people are crouched handling soil and lettuce planted at the site.

School vegetable garden at Pinóquio School in Fumacê

Supplementary Activities

Image of three girls crouched on a lawn, all in front of a tree seedling.

Seedling planting with Botanical Park in Fumacê

Image of two women kneeling in the grass, both in front of a tree seedling. Behind them you can see other people standing.

Community relations analyst and residents

Revitalization of Central Green Space in Fumacê

Image of a construction site full of rubble. There is a man in the back.

Fumacê’s Central Construction Site before the revitalization

Image of a revitalized construction site. There is asphalt and grass on both sides.

Fumacê’s Central Construction Site after the revitalization

Image of two women. One is sitting on top of a structure made of tires and the other is crouched taking a picture of the first woman.

Photos of Fumacê community

Image of several people gathered on a lawn.

Photos of Fumacê community

Nighttime image of two children playing on a seesaw while a woman photographs them.

Photos of Fumacê community

Night image of the construction site. It is possible to see the grass and a wooden structure that covers the place.

Photos of Fumacê community

Image of a silver plate with some statements. Behind there is a tree and some people.

Photos of Fumacê community

Screenshot of an Instagram post with several people sitting on the grass.

Fumacê’s Central Construction Site Revitalization

Strengthening Network for Cutting and Sewing – Vila Planalto, Vila Bom Jesus, Vila Feitosa, Vila Nova Jerusalém, PA União Américo Santana and Headquarters (PA)

General Plan Information

Objective(s): Strengthen female entrepreneurship and ensure the sustainability and autonomy of studios, contributing to the structuring of the sewing production chain in the municipality and promoting local suppliers and the development of the seamstress network. In addition, the plan aims to include women in the economy and generation of household income, and the market, also supporting the development of capacity for self-management, optimization of financial resources and business sustainability.

Description: Strengthen female entrepreneurship and ensure the sustainability and autonomy of studios, contributing to the structuring of the sewing production chain in the municipality and promoting local suppliers and the development of the seamstress network. In addition, the plan aims to include women in the economy and generation of household income, and the market, also supporting the development of capacity for self-management, optimization of financial resources and business sustainability.

Planned Results:

Promote financial autonomy and economic diversification through means of training focused on entrepreneurship;

Support the development of a cooperative network.

Community Profile

Socioeconomic Information: Communities with rural characteristics located in areas directly influenced by Vale’s business activities. These locations present significant limitations to the development of economic activities not associated with rural production.

Formation of Management Group: This group is installed within all communities participating in the seamstress network through the establishment of permanent forums. These forums seek to maintain spaces for discussing and establishing investment initiatives, as well as managing impacts and other demands within the communities.

Prioritization of Target Audience: Women.

Plan Details

Planning

Development of methodological strategy for allocating training equally amongst studios, as well as providing the appropriate support for specific characteristics of demands and communities.

Determine schedule, course load, and classroom size, in accordance with protocols in place at different periods during the Covid-19 pandemic.

Preparation

Advanced and creative training courses in cutting and sewing and maintenance of sewing machines in PA União Américo Santana;

Intermediate and advanced training courses in cutting, and sewing and maintenance of sewing machines in Nova Jerusalém;

Painting courses in Vila Bom Jesus and support for Fio de Ouro Studio;

Training in painting and crocheting in Vila Planalto;

Training courses in embroidering in Vila Feitosa and maintenance of machines for Social Solidarity Economy group at the municipal office;

Acquisition of equipment and supplies.

Monitoring

Monitoring of indicators and deployment is carried out during and after execution of plan.

Results Obtained

Training stages completed with 80% minimum participation and generation of jobs and income;

Organization of studios into two cooperatives offering improved conditions for market competitiveness work carried out as part of a network;

Studios, through means of municipal cooperatives; become suppliers meeting demands of municipal government;

Registration of cooperatives as social suppliers in Vale’s procurement system, acquisition of more than 2000 T-shirts, and generation of more than R$ 60 thousand in income (taking the 2nd half of 2021 into consideration).

Image of several women sitting in a circle, participating in a crochet class.

Crochet course - Vila Planalto

Image of several women leaning over a table, participating in a sewing class.

Advanced cutting and sewing course – PA União Américo Santana

Image of seven women and one man. Three of the women hold light blue T-shirts in their hands.

Acquisition of T-shirts from Fio de Ouro Studio (Vila Bom Jesus) through Women's Cooperative of Canaã, through the Social Supplier/Supply Vale

Corn Productions Incentives - Nova Esperança Juzeiro (PA)

General Plan Information

Objective(s): Increase potential corn produced through dryland farming without irrigation.

Description: The Corn Production Incentive Project focuses on family farming carried out due to the need of farmers linked to the Nova Esperança/Juazeiro Small Rural Producers' Association. They needed cereals to be used as animal feed, particulary the smaller ones located on properties, and as food staple for families, with surpluses commercialized in Parauapebas and/or the surrounding region. Corn production is currently one of the community’s main sources of income.

Planned Results:

Increase productivity in dryland corn production;

Increase in household income for families receiving services;

Improve living conditions;

Greater food security.

Community Profile

Socioeconomic Information: Located 30.5km from Carajás, direct interference with S11D railway line at 2.4km with a population consisting of approximately 120 families. Occupation of the old Juazeiro Farm by rural migrants from different regions around Brazil began in 2008. The rural association was created a year later, despite the families' situation not having been regularized by INCRA (National Institute of Colonization and Agrarian Reform).

The Marabá Pastoral Land Commission monitors the community of Vila Nova Esperança and, together with INCRA, is seeking out land holding regulation in order to turn the farm into an official settlement.

Formation of Management Group: The process of constituting the group started in 2016 and was established from meetings with the community, in which there was strong engagement and participation of all in defining necessary initiatives for the community.

Prioritization of Target Audience: The whole Community.

Plan Details

2015

Compensation provided to the 10 families affected by right of way;
Work on Railway Line started;
Agreement for community social investment and family service plan entered into by Vale, the Association, and Pastoral Land Commission;
Rural production incentives agreement signed.

2016

Income generation projects for 27 different families implemented;
Support from Vale in acquiring agricultural equipment (“patrulha agrícola”) in order to incentivize mechanized production;
Strengthening of residents’ association through training courses, meetings, and community events;
Management committee installed with participation from Vale, the association, the company EPAGRO, the Pastoral Land Commission, and members of the community;
Involuntary resettlement started in 2015 concluded.

2017

Initiatives for the Production Incentive Project were established through means of the community's management committee, in which the objective was increase sustainability in the corn production chain.

2018

The community decided to continue the Productive Incentive Project at a meeting of its management committee, seeking to increase corn production and subsequently the household income of participating families.

2019

Agricultural production incentives were introduced, with support for strengthening corn production maintained, and the Agroforestry Systems Project implemented as part of the Community Relations Plan, with support from SEBRAE in order to increase income in the community.

2020/2021

Signing of agricultural production agreement maintaining support for the expansion of corn production, providing continuity for the Agroforestry Systems Project and implementing olericulture project as part of the Community Relations Plan.

Results Obtained

Increase in production from 40 bags/ha, which provided basic sustenance, to 100 bags/ha in 2021;

Reduction in time needed to complete harvest;

Improved financial security;

Collective relationships strengthened;

Increased associativism;

Technical training provided, allowing for increased organization in processes involved in both soil preparation and sale;

Greater pride taken in being a rural producer recognized for producing high-quality corn.

Image of corn production. In the background some mountains.

Photo of corn production (2021)

Strengthening the Community through Local Potentialities - Santa Rita Durão (MG)

General Plan Information

Objective(s): Identify local potential through a collaborative process that strengthens the community by establishing and prioritizing initiatives in the areas of education, income generation, and improving quality of life in line with Vale’s policies for social action.

Description: Meetings were held in the community of Santa Rita Durão in 2018 in order to identify opportunities for social action to be carried out by Vale to improve quality of life amongst local residents. At initial meetings aimed at promoting improvements in relation to income generation, professional training, and education, representatives from the Community Association, the Santa Rita Durão Mothers’ Group, the local school, the Sabor e Arte (Flavour and Art) Group, local leadership, and youth from the community were invited to participate in the preparation of an action plan.

Ten potential areas of action within the community were identified at initial meetings, with three main established that will guide the initiatives implemented over the next few years: Education and Citizenship, Job Creation and Income Generation, and Improvement of the Quality of Life of the residents of Santa Rita Durão.

Based on the definition of axes of action, identification of leaders and alignment of expectations with the community, the Community Relations Plan was developed, prioritizing professional training courses (sewing, secretarial, information technology and administrative training), language classes, formalizing of the Moss Extraction Group, empowerment of the community's mother's group and the creation of a scout's group.

Planned Results:

Strengthen the relationship between Vale and the community;

Strengthen local institutions;

Enhance professional skills in the community;

Promote economic diversification.

Community Profile

Socioeconomic Information: Santa Rita Durão is a district of Mariana with an estimated population of 1800 inhabitants. The area is directly impacted by mining activities and coal production. The community has a Residents' Association that is capable of social coordination, generally with regards to contracting among the local workforce and water issues.

The community of Santa Rita Durão has a high rate of social vulnerability and is dependent on the activities carried out within the public and private spheres in order to maintain a basic quality of life for its inhabitants.

The community has a Basic Health Unit, public safety equipment and schools for kindergarten, elementary and high school. In addition, there is an open-air gym, a public footpath, a soccer field, covered multi-sport gymnasium and public squares dedicated to sport and leisure.

There is an environmental condition in place requiring Vale to provide the community reservoir with potable water, with the municipally responsible for subsequently supplying the inhabitants with water. There is no sewage treatment available and inhabitants generally rely on septic tanks or the disposal of waste directly into the river.

Since Vale owns the majority of the land in the region, frequent conflicts occur because of invasion of private areas in order to collect moss and firewood.

Formation of Management Group: The community’s Management Group is currently made up of representatives from the Mothers’ Group, Community Association, the local school, Sabor e Arte (Flavour and Art) Group, local leadership, and youth from the Santa Rita Durão area.

The group is well-structured and interactions/decision making take place during virtual and in-person meetings.

Prioritization of Target Audience: Children/teenagers, young people and the whole community.

Stages of Plan

Mobilization

Social exchange;

Christmas Train Trip;

Visit to Vale's facilities.

Engagement

Female empowerment seminar;

Strengthening of Residents’ Association.

Participatory Planning

Rapid Collaborative Diagnostic;

Network Expansion;

Establishment of Project Parameters.

Execution

Negotiations with Suppliers;

Project Management;

Accountability.

Results Obtained

On the 5th of August 2020, a meeting was held with participation from Vale, representatives from Santa Rita Durão's Residents’ Association and Mothers’ Group, in oder to assess the progress of initiatives proposed during the previous cycle. During the meeting, the president of the Residents’ Association reported that the partnership with Vale had contributed greatly to strengthening social action in the communiy since, after the actions proposed as part of the Rapid Collaborative Diagnostic were carried out, there was a marked increase in the number of community associates.

Plan Details

Year 1 - Empowerment

Social exchange;

Female empowerment;

Strengthening of Residents’ Association;

Rapid response in offering of courses.

On the 13th of September 2018, an exchange was carried out between Santa Rita Durão’s Mothers’ Group and female entrepreneurs from the three associations in Antônio Pereira (Arte Mãos e Flores (Hands and Flowers Art), Mãos que Brilham (Hands that Shine), and Vale da Benção’s Sewing Group). The purpose of the meeting was to allow the sharing of experiences between the female entrepreneurs and Santa Rita’s Mothers’ Group, which are working to organize themselves into a social group.

On the 30th of October 2018, the Santa Rita Durão’s Mothers’ Group visited Alegria Mine. Members of the community had the opportunity to learn about the mining process, the steps taken by Vale to protect society and the environment, and reflect on the importance of iron ore production in people’s daily lives.

On the 12th of November 2018, a seminar on female empowerment was held in order to motivate the group with regards to women's capacity for social action through the lens of various forms of social and community entrepreneurship.

Adhering to the time line established under the Community Relations Plan, a Rapid Collaborative Diagnostic was performed on the 18th of December 2019, a methodology which allows information and knowledge from the point of view of members of the community to be gathered.

On the 15th of January 2019, a meeting was held with the community in order to present potential partnerships that were identified in Mariana for providing the courses chosen by the community of Santa Rita Durão (information technology, english language and sewing).

This project seeks to continue dialogue and relationship with the community that began under the Community Relations Plan and that aim to prioritize learning opportunities for children, young people, and adults through means of professional training courses.

Year 2 - Flight Plan

Structured projects;

Investment for the future;

Reduce dependency on mining;

Regaining self esteem.

During this stage of the plan, intensive efforts were made towards empowerment and qualifications during dialogue with the community, in order to contribute to its autonomy while prioritizing actions, using the community’s perspective.

Beginning with the second year, planning included increasingly structured medium and long term themes, with more complex agreements that hinge upon building trust between the parties.

Initiative projects implemented in 2020

Assessment of the extraction of moss in areas owned by Vale;

Assessment of donation of part of Vale’s property in order to build Residents’ Association headquarters;

Creation of a Scouts Group in Santa Rita Durão;

Provision of distance education courses;

Preparation of an events calendar and leisure initiatives for children and young people.

Year 3 - Adjusting the Route

Distance Education courses;

Management Plan;

Revalidation of agreements.

In 2020, despite the ongoing pandemic, activities were carried out throughout the entire year. One such action was the extension of studies into formalization Santa Rita Durão's Moss Collectors' Group in order to develop a project for the collection of moss in areas owned by Vale as part of efforts towards economic development, linked to the collecting of moss for local artisanry. The implementation of the following initiatives under the Community Relations Plan are the main focus for 2021:

Environmental Feasibility Study;

Study of Legal Aspects;

Assessment of production capacity;

Delimiting of areas within the limits of safety;

Obtaining of Management Authorization License;

Preparation of Management Plan;

Training of the community members involved;

Commercial Formalization of Collectors’ Groups.

Image of several women standing inside a room with some chairs, all posing for a photo.

Women's empowerment lecture

Image of several women sitting in a kind of auditorium, while watching a lecture. There is also a big screen and a Vale employee standing.

Visit of the Mothers Group at Mine Alegria

Image of several people seated inside a train and a woman appears standing with her back turned.

Ride on the Tourist Train with the Mothers Group

Several women and children pose for a photo in front of the Vale train.

Ride on the Tourist Train with the Mothers Group

Image of a group of people sitting in a circle, all looking towards a man who is standing.

Conducting a Participatory Diagnosis

Course in Creative Cutting and Sewing

Image of several women sitting in front of computers, all looking at the photo and holding an object in their hands.

Basic Computer course

Community Relations Plans | Andean America

Comparison 2020/2021 on the number of “Communities attended by Plans” from 11 to 10, “Projects/Initiatives” from 10 to 7 and “Community Relations Plans” from 19 to 18. In column 2021 there is also an index ¹.

Source: Data extracted from the SDI in October 2021
Note: Relationship Plans developed during 2020 and 2021. Indigenous People and Traditional Communities were not considered.
¹ Reduction in the number of Community Engagement Plans is a result of the conclusion of exploration activities and subsequent departure from the region.

Community Relations and Investments Plans

Andean America Exploration

Our Ways of Action

We aim at developing a harmonious and constructive relationship between local communities and Vale over the first phases of mineral exploration. We work with the deepest respect to the culture and traditions of the communities that live in regions where researches are developed.

In our mineral exploration activities, we strive to be recognized as a model company in sociocultural and environmental practices. For this reason, we prioritize the evaluation and management of risks and social and environmental impacts, by establishing a proactive, structured and continuous social dialogue, generating shared value and leaving a positive socioenvironmental legacy in territories where we work in.

In Andean America, Vale has been working in mineral research activities in Chile and Peru. In both countries, we maintain dedicated teams, comprised by specialists in Geology, Health and Safety, Environment, Community Relations and management/support activities.

Our work starts with the assessment of available concessions in each country. Once a new research concession is obtained, our geology team starts the analysis of available secondary data, in order to define the areas of increased Geological interest within each concession. At the same time, we also started, in an integrated way, the analysis of secondary data by our environment and community relations teams, which assess all aspects and socioenvironmental sensitivities of the area, in order to identify:

Land use and occupation: if these are territories from farming communities and/or indigenous peoples, or if it is a private or state area;

Existence of environmental protection areas;

Existence of archaeological sites or other types of historical and cultural heritage;

Existence of liabilities and socio-environmental conflicts.

After this initial analysis, the Community Relations team goes to the field to establish a relationship with the local communities. From the first contact, we strive to create a relationship of trust and transparency with the communities, formally presenting our company, our team and our intentions in that territory, aiming for consent from the communities, right from the beginning, to start our work, respecting their times, sociocultural characteristics and needs, also creating a relationship based on mutual trust and respect.

We recognize the need to establish guidelines and principles to uphold human rights in our exploration projects, so that our relationship with communities is guided by internal policies and standards aligned with local legislation and sectoral commitments and best practices, also respecting communities' customs and traditions.

As soon as we are authorized by the communities, we begin our mineral exploration activities, which basically comprise three steps:

Geological Mapping and Sampling: The goal is to identify surface elements that may indicate the occurrence of a mineral deposit. Geologists study maps, pictures and walk around the area looking for evidence of minerals and sample rocks and/or soils and/or drainage sediments looking for evidence of mineralization. The collection of soil and/or rock samples can be through a geochemical mesh with sampling lines that usually range from 400 to 100 meters with sample collections every 50 meters, depending on the interest and level of detail required. These samples are sent to a chemical analysis laboratory for analysis of various chemical elements and based on the results, geochemical anomalies are defined in the mining concessions areas.

Geophysics: Consists in identifying if the subsoil has anomalies characterized by physical properties of rocks which could be indicative of mineralization/geological areas of economic interest. We could carry it out in various ways, however, the most recommended for the deposit types we have is the method of induced polarization, gravimetry and magnetometry. This activity does not impact the environment, as it is not invasive. However, it is a method that helps to identify, together with the results of geological mapping and geochemical sampling, the drilling targets with possible geological interest.

Sounding: Depending on the results of the previous steps, drilling holes can be proposed. This activity is carried out using rock perforation equipment, obtaining samples from different layers, which are extracted, stored and analyzed in the laboratory. For this step, environmental control measures are adopted in order to mitigate impacts on communities, fauna, flora, soil, air and water resources. Once the activity is completed, the remediation of the entire area used is carried out.

All these activities, as well as their respective control measures, are in accordance with local government environmental regulations. Whenever desired, we support and encourage community representatives to visit our work fronts, so that our activities may be monitored.

During our entire stay in the field, we keep a Community Relations representative dedicated to the project, ensuring that the community is always informed of our presence and activities in their territories, and that their demands are addressed.

Community Relations Plans | Mozambique

Comparison 2020/2021 on the number of “Communities attended by Plans” from 102 to 256, “Projects/Initiatives” from 4 to 45 and “Groups/Individuals Directly Benefited” from 16,259 to 60,606.

Source: Data extracted from the SDI in October 2021
Note: Relationship Plans developed during 2020 and 2021. Indigenous People and Traditional Communities were not considered.

Community Relations and Investments Plans

Socioeconomic Development through Fishing - Nacala-à-Velha

General Plan Information

Objective(s): Restoring means of sustenance with a focus on socioeconomic development involving the fishing value chain that seek to improve conditions and outlooks on life in the communities of Massingirine and Nachiropa.

Description: The program consists on three projects: 1) strengthening of associativism amongst local fishermen by expanding the Community Fisheries Council, 2) expansion of alternative economic activities available to fishermen (agriculture, savings, and rotating credit) and 3) development/structuring of the fishing value chain, with the acquisition of means for fishing activities and the commercialization of products.

Planned Results: Restore the means of sustenance for 163 families by improving fishing conditions and economic diversification focused on agriculture and commerce within communities.

Community Profile

Socioeconomic Information:  Nacala-à-Velha is a city located on the northern coast of Mozambique with a population of 106,543 inhabitants. The city is able to provide access to basic services, health care, education, and infrastructure for roads. The main sources of income in the community are agriculture and fishing.

Formation of Management Group: The Community Fisheries Council was created to manage the project, made up of individual and associated fishermen and the District Government. With support from the company, the Community Fisheries Council was formed and acts as a formal association.

Prioritization of Target Audience: The whole community.

Plan Details

Project presentation to communities (individuals impacted, local leaders and Local Government);

Meeting with interested parties (shellfish, catchers and fishermen);

Training in Savings and Rotating Credit;

Leasing of Equipment for Income Generation (motorboats and fishing infraestructure); fishing (structural base, fishing line, production of ice, training and supply outlet);

Formation of Community Fisheries Council in Nacala-à-Velha published in Official from the Republic of Mozambique;

Four motorized vessels delivered to Community Fisheries Council;

Training in small business management provided to 90 female shellfish collectors;

Support infrastructure for preserving fish products in the final development phase.

Results Obtained

Three savings and rotating credit groups were created, belonging to 90 female shellfish collectors;

193 families received training in savings and rotating credit, in order to apply these practices in business activities, based on improve fishing conditions and economic diversification of communities, with a focus on agriculture and commerce;

Four motorized vessels leased to Nacala-à-Velha fishermen who carry out activities in international waters as part of efforts to restore livelihoods.

Image of several people, seven standing and eight crouched on a beach. All use orange life vests.

More than 160 fishermen in Nacala-à-Velha benefited by motorized vessels

Several people, all in white, are around a large, pale green fishing net.

As part of the fishing livelihood restoration program, CLN allocates 300 nets to the fishermen of Nacala-à-Velha

Socioeconomic Development through Agriculture - Nacala-à-Velha

General Plan Information

Objective(s): Restoration means of sustenance, with a focus on socioeconomic development, through interventions in the Agriculture value chain, aimed at improving the living conditions and prospects of communities along the Nacala corridor.

Description: The program will assist individuals and families in adapting to changes at the location and new situations, as well as in facing challenges related to new socioeconomic conditions. These objectives will be achieved through providing technical assistance and materials to families benefiting from the project. The assistance will include:

The supplies, materials, and equipment necessary for initiating and/or improving activities providing sustenance;
Specific capacities aimed at education and management orientations in order to increase productivity.

Planned Results: Restore the means of sustenance for approximately 15,000 physically and economically displaced families.

Community Profile

Socioeconomic Information: Nacala-à-Velha is a city located on the northern coast of Mozambique with a population of 106,543 inhabitants. The city is able to provide access to basic services, health care, education, and infrastructure for roads. The main sources of income in the community are agriculture and fishing.

Prioritization of Target Audience: The whole community.

Plan Details

Local agricultural companies with a strong technical capacity were contracted through the Nacala corridor, in which agriculture is the backbone of income and sustenance for local families.

Project presentation to communities (individuals impacted, local leaders and Local Government);

Public consultations to establish or select the crop to be produced during the harvest;

Allocation of supplies, training in best production practices provided to families;

Training in production plan, cultural practices, pest, disease and weed control, harvest, post-harvest, storage and marketing during the production cycle.

Results Obtained

Families receiving benefits have access to new residences built using conventional materials;

Improvements in mobility through the purchase of motorcycles and bicycles;

Opening of small booths to sell part of basic services;

Access to communication through cell phone purchases;

Increase in production and productivity. Most of the producers moved from a 0.5ha cultivation area to 1 to 2ha;

Corridor producers are able to prepare their own business plans;

Use of organic insecticides by producers.

Image of a gentleman crouched near a large amount of corn, which are piled up, forming a wall.

Producer displaying corn crop, that will be used for food and sale

Image of a boy smiling, while holding a basket of vegetables. Behind him you can see some people working on the land.

Horticulturalist displaying the wide variety of vegetables

School Lunch Program in the Districts of Malema - Nacala-à-Velha and Ribáuè

General Plan Information

Objective(s): Improve access to quality food, improving student performance.

Description: The school lunch program is part of a partnership established between Nacala Logistics and the World Food Program (WFP). This partnership covers 26 thousand children who benefit from basic food baskets distributed in schools in the districts of Malema, Nacala-à-Velha and Ribáuè.

Planned Results:

Provide students with nutritious school meals in order to maximize impact on school enrollment, attendance, retention and performance of students;

Improve access to high-quality nutrition, building a better future for children and vulnerable youth;

Contribute to the development of the local market by connecting schools to local suppliers, thereby having a positive impact on the local economy.

Community Profile

Socioeconomic Information: Nacala-à-Velha is a city located on the northern coast of Mozambique with a population of 106,543 inhabitants. The city is able to provide access to basic services, health care, education, and infrastructure for roads. The main sources of income in the community are agriculture and fishing.

Formation of Management Group: Establishment of the Management Group: A project management team was created composed of technicians from Nacala Logistics, the World Food Program (WFP) and the District Government.

Prioritization of Target Audience: Children.

Plan Details

Plan presented to the Central and Provincial Ministry of Education and Human Development;

Project presented to the Communities (beneficiary schools, local leaders and Local Government);

Signing of partnership agreements with the Government;

Meeting with interested parties (parents and school administrators);

Engagement meeting between the company and local producers to form partnerships to supply non-perishable products such as tomatoes, cabbage, carrots and others;

Improvement of school infrastructure, such as warehouses, cafeterias and gardens;

Training of educators from the District Education Services of the three districts supported in managing the program at the local level.

Results Obtained

Increase in enrollment rates, attendance, student retention and approval rates, disaggregated by sex;

Improvement in food management for children;

Improvement in the nutritional knowledge of children and their communities;

Improvement of school infrastructure, such as warehouses, cafeterias and gardens;

Business opportunities for local economic actors (retailers and/or associations).

Image of five people in front of a sign reading “School Food Response to Covid-19”, all of them have two packages of staple food baskets, which are on the floor.

Education workers receiving basic food baskets to be made in their homes

Image of several children having a meal at school. The first child smiles and makes a thumbs-up sign with his hands.

Children during school lunch period

Vai de Bike (Go By Bike) Mobility Project - Cateme, Ntchenga, Mpandwe, Phonde, Calambo, Matambanhama and Catete

General Plan Information

Objective(s): The purpose of the project is to mitigate mobility issues and diversify the means of sustenance in communities affected by sealing of the mine.

Description: The project consists of subsidies for the acquisition of 2,000 + bicycles for households located in the resettled communities of 25 de Setembro and Cateme, as well as Trecho Sul (the Southern Stretch) in order to reduce the time required to access goods and services.

In a similar fashion, 15 members of the above mentioned communities will receive kits for maintaining bicycles, as well as training and support for the establishment of Bike Businesses, thereby stimulating the generation of self-employment.

Planned Results: 70% reduction in transportation time for accessing markets, the local school, and health units.

Community Profile

Socioeconomic Information: The closing of several access roads used by the communities to access the center of the City of Moatize is part of the socio-economic impacts of the Moatize Coal Mina Project. In order to mitigate these impacts, new alternative roadways were created, which resulted in a proven significant increase in the distance travelled when compared to original access roads. This led to the development of initiatives for increasing the circulation of goods and people, seeking to minimize distances and facilitate and promote the mobility of families.

Formation of Management Group: Vale Mozambique and individuals and groups benefited.

Prioritization of Target Audience: The communities of Cateme, Ntchenga, Mpandwe, Phonde, Calambo, Matambanhama and Catete were prioritized since they are located furthest from Cidade de Moatize, where the majority of basic services are concentrated.

Plan Details

The following actions were carried out in order to properly implement the initiative:

A) For individuals benefitting from bicycles

Mapping out and presentation of program to potential participants;

Registration of interested potential participants;

Provision of bicycles.

B) For Bike Businesses

Mapping out and presentation of program to potential participants;

Selection of participants;

Training provided to participants;

Delivery of bicycle maintenance equipment and opening of businesses.

Results Obtained

70% reduction in transportation time for accessing schools and health units;

Around 15 young people opening businesses related to bike maintenance.

Photographs showing the success of the project

Image of man sitting with thumbs up. Behind him is a bicycle wheel.

Individuals of the communities benefitting from bicycles

Image of a man, standing, leaning on a bicycle that is loaded with some packages. He gives a thumbs up and the landscape behind is rural.

Individuals of the communities benefitting from bicycles

Community Relations Plans | Indonesia

Comparison 2020/2021 on the number of “Communities attended by Plans” from 2 to 18, “Projects/Initiatives” from 15 to 41 and “Community Relations Plans” from 22 to 23.

Source: Data extracted from the SDI in October 2021
Note: Relationship Plans developed during 2020 and 2021. Indigenous People and Traditional Communities were not considered.

Community Relations and Investments Plans

Land Encroachment Census and Socioeconomic Research

General Plan Information

Objectives: Seek out short and long-term solutions for land encroachment in line with national laws and regulations.

Description: Cases of forest encroachment within the PT Vale Indonesia (PTVI) area have become a sensitive and critical issue over the years. Forest areas are decreasing due to illegal deforestation and the conversion of these lands to non-forest purposes, such as planting pepper and other crops. In addition to issues of deforestation, the disorderly growth of agricultural activities interferes in the development of activities related to the exploration process, carried out by Vale in these territories.

Planned results: Conduct a socioeconomic research based on a census/survey of people living illegally and/or working on lands covered by the PT Vale Indonesia’s Work Contract.

Community Profile

Socioeconomic Information: Rural and traditional communities that live within the PT Vale Indonesia's Work Contract area.

Formation of Management Group: In a structuring process based on the establishment of standards and guidelines that enable the improvement of processes contributing to the resolution of conflicts related to land use.

Prioritization of target audience: The whole community.

Plan Details

Conducting a census based on the occupation of lands in CoW, to establish a baseline focused on economic and/or livelihood activities;

Preparation of an analytical report based on census results;

Stakeholder mapping;

Conducting a study of public policies;

Analysis of strategic and critical issues;

Issuance of a summary report with preventive action items in short, medium and long-term periods;

Development and establishment of a conflict resolution model that can be implemented to resolve this problem;

Assessment and implementation of census and survey recommendations.

Results Obtained

The Work Contract area belonging to PTVI Vale consists of 118,435 hectares;

18.2% or 20,413 hectares of the area under the PTVI contract have been used or occupied by other parties;

There is a total of 12,826 illegal occupations.

Conflict resolution;

Information regarding database and systems.

Image of a map of Sulawesi. Next to it, there is a box with information about invaded areas.

Community Relations Plans | Oman

Comparison 2020/2021 on the number of “Communities attended by Plans” from 4 to 4, “Projects/Initiatives” from 4 to 4 and “Groups/Individuals Directly Benefited” from 119 to 3,050.

Source: Data extracted from the SDI in October 2021
Note: Relationship Plans developed during 2020 and 2021. Indigenous People and Traditional Communities were not considered.

Community Relations and Investments Plans

Support for Women's Association - Liwa

General Plan Information

Objectives: Support for Liwa Women’s Association.

Description: In order to provide a suitable and appropriate place for local women to practice sports continuously, as the region lacks designated gyms for women, Vale in Oman created a healthy and sports place (gym) for local women in Liwa, providing sports tools and equipment in the “Liwa Women Association” building.

Planned Results: Build a healthy and sports place to practice and spread the culture of healthy physical activities, especially for the female audience.

Community Profile

Socioeconomic Information: Liwa has a population of around 45,000 people. This project will serve both Liwa and nearby wilayats (provinces).

Prioritization of target audience: Women.

Image of a gym. It already has several devices, especially electric bicycles.

Gym for local women in Liwa

Image of a tennis table with two rackets and some balls on top of it.

Gym for local women in Liwa

Support to the Oman Association for People with Disabilities - Liwa

General Plan Information

Objectives: Support Oman’s Disabled Persons’ Association.

Description: The initiative aims to supply basic needs of the people with disability, in order to integrate them into society so that they can adapt and lead a better life. Vale’s Oma covered some of the expenses generated by the needs of people with disability.

Planned Results: Support the local community, especially people in need and with disability, with useful tools.

Community Profile

Socioeconomic Information: Liwa has a population of around 45,000 people. This project will serve both Liwa and nearby wilayats (provinces).

Prioritization of Target Audience: People with disability.

Results Obtained

Vale has covered the costs of 4 adjustable beds and 11 wheelchairs for persons with mobility impairments to help improve their quality of life.

Image of two men sitting behind a table. On one side is a hospital bed and on the other a wheelchair.

Support the local community for people in need and with disabilities

Local Development of Vila Harmool - Liwa

General Plan Information

Objectives: Initiatives supporting Harmoul, one of the villages located closest to Vale's Oman site.

Description: This initiative will cover the village’s expenses and aim to develop Harmool Beach. Vale has covered the cost of preparing the location, supply and installation of recreational equipment (children's playground) for visitors to the beach and surrounding area. There will be a footpath allowing visitors to complete short walks and the installation of chairs.

Planned results: Promotion of a positive social legacy through the installation of a leisure area for children, youth and adults.

Community Profile

Socioeconomic Information: Liwa has a population of around 45,000 people. This project will serve both Liwa and nearby wilayats (provinces).

Prioritization of Target Audience: Children.

Image of the beach at sunset and some children's toys, such as swings.

Installation of the leisure area in Harmool for children, youth and adults

Image of several toys in a playground set up on the beach.

Installation of the leisure area in Harmool for children, youth and adults

Community Relations Plans | Malaysia

2021 numbers on “Communities attended by Plans”, 3; “Projects/Initiatives”, 6 and “Community Relations Plans”, 2.

Source: Data extracted from the SDI in October 2021
Note: Relationship Plans developed during 2021. Indigenous People and Traditional Communities were not considered.

Community Relations and Investments Plans

Support for Covid-19 Vaccination for Maritime Industry Employees - Manjung

General Plan Information

Objectives: Administer Covid-19 vaccines to workers in Manjung's maritime industry.

Description: Vale has commited to donating vaccines as part of an iniciative for creating a dedicated vaccination centre for the maritime industry (PPVIN) in order to administer vaccines provided by the Ministry of Science, Technology and Innovation (MOSTI).

Planned results: Provide vaccines in order to contribute to continued viability of Manjung's maritime industry. The industry provides jobs for local communities, especially young people.

Community Profile

Socioeconomic Information: The community is urban and has solid socioeconomic conditions.

Results Obtained

A total of 2,744 individuals registered for the vaccination program, of which approximately 200 people are Vale employees. The remaining beneficiaries include employee’s families, commercial partners and employees from 17 other companies that registered to be part of the program.

Image of three men during a press conference. In front of them are microphones and, behind, some posters.

Vale commits to donate Covid-19 vaccines

Image of a newspaper news. In the center is a photo of a man in a mask. Vale se compromete a doar vacinas da Covid-19

Vale commits to donate Covid-19 vaccines

Image of a news published about vaccine donation. There are three men, two are at the end looking at the middle man who is talking.

Vale commits to donate Covid-19 vaccines

Image of a man being vaccinated by a woman. In the room are two more men, standing, watching.

Vale commits to donate Covid-19 vaccines

Listening and Response Mechanism

What is it?

Listening and Response Mechanism is a global management model for interactions, composed by listening channels which can be used by any stakeholder to communicate with the company, and it requires a response or an action from the company.

Organization

Listening channels are the structures responsible for the interactions management process and that provide different means of contact (telephone, letter, email and others) for stakeholders to interact with the company.

Vale currently has the following listening channels with global coverage: Contact Us, Social Medias and Community Relations Personnel (RC) also having channels with local coverage in certain areas of operation, such as the Reparation Call Center and Hello Railway.

The relationship teams communicate directly with their stakeholders, providing greater promptness and efficiency in the potential conflict mitigation and resolution processes. 

In addition, Vale has a whistleblower channel as part of its Ethics & Compliance Program. Anyone, inside or outside of Vale, who wants to report a case of suspicion or ethical misconduct, should use Vale’s Whistleblower Channel. The Channel guarantees all the conditions for a case report to be independently and fairly investigated. Under no circumstances will there be a breach of confidentiality, intimidation or retaliation towards whistleblowers. For more information regarding the Whistleblower Channel, access the Ethics & Compliance page.

Guiding Principles and Pact with Society

The Mechanism is guided by the following UN guiding principles on Business and Human Rights and the ICMM:

Image with icons representing the following topics: “Legitimate”; “Accessible”; “Predictable”; “Equitable”; “Transparent” and “Compatible with rights”.

For the construction of a new pact with society, it is essential to consolidate dialogue strategies, reinforcing the importance of ensuring more effective listening channels.

Management Steps

Listening Channels and Whistleblower Channel

Note: Until 2021, the graph considered the information from the Global Headquarters Telephone, however, from 2022, this telephone will not be considered in the interactions data, since it is not a listening channel, but a receiver of internal and external calls directed to Vale.

RC Online

In 2020, RC Online was launched in Brazil, a system (desktop and mobile) that can be accessed by the community to register issues related to the relationship and interface between the Community and Vale.

RC Online was an enhancement in the process of capturing community interactions, enabling greater efficiency in the listening process until the response of the interaction, with automatic directing to the Community Relations Analyst and avoiding the displacement of relationship professionals to the communities during the pandemic. It also strengthens the relationship between the Communities and Vale, through transparency with the interaction’s progress, sending notifications to the stakeholders and the possibility of monitoring their progress within the system. Its construction was based on human rights guidelines and it’s in compliance with the Brazilian General Law of Data Protection.

Diagram on “Interactions: Compliments, Suggestion, Information/Questions; Request, Complaint and Allegations” and “Grievances: Request*, Complaint, Allegations. *Request with impact management characteristics”. The information is separated by a funnel in the middle of the image

Image of a poster asking an analyst to contact the community.

Community leaves message close to the railway for the community relationship analyst to contact them.

Community Relationship area archive, 2015

Image of a sentence said by John Ruggie about the importance of grievance mechanisms in companies. “For companies, grievance mechanisms at the site of their operations can be useful. They serve as early warning systems, providing companies with ongoing information about their current or potential impacts. By analyzing trends and patterns of grievances, companies can identify systemic problems and adapt their practices. These mechanisms allow complaints to be dealt with and remedied directly, preventing damages from being aggravated and gaining scale.”

Indicators' Performance

Vale, recognizing the Community's perception of its operations’ impacts, adopted in its performance management model the reporting of social indicators related to grievances. Below are the graphs’ models and tools used by all management levels of the company to monitor grievances.

Image of two charts on “Capture of New Grievances Bby Business Acumulated” and “Accumulated Grievances Answered or Completed”, compared between 2020 and 2021.

*Grievances - Complaints, Allegations and Requests with impact management characteristics.
Note: Data extracted on April 04th, 2022.

Heat Map - Management Tool for the Executive Board

Image of a heat map with several cities in Espírito Santo punctuated.

Image of a heat map with several cities in Maranhão punctuated.

Image of a heat map in the Porta da Madeira region, in São Luís/MA.

Image of a heat map with several cities in Minas Gerais and Espírito Santo punctuated.

Community Interactions Management - Satisfaction Survey

Results of the satisfaction survey with data from Community Relation Personnel channel

Image with two satisfaction charts. One with the monthly satisfaction percentage and the other with the percentage of manifestations by satisfaction level.

1 % Satisfaction: The % of satisfaction considers the surveys with answers "Very satisfied" and "Satisfied"
2 Eligible Interactions: Request, Complaint, Information / Doubt or Suggestion type
3 Scale: Very Dissatisfied: 0 - 2 | Dissatisfied: 3 - 5 | Satisfied: 6 - 8 | Very Satisfied: 9 - 10
4 Note: Initially in 2020, only data referring to the Community Relations Personnel channel pilot for the states of Espirito Santo and the Vitória-Minas Railroad were considered. In 2021, all states operating in Brazil were incorporated into Community Relations Personnel channel and data began to be collected via email and mobile text message, which impacted the number of respondents and the monthly percentages of satisfaction. We highlight that the satisfaction survey is voluntary. So, every month there may be a variation in the number of respondents and, consequently, in the satisfaction percentages.

Information updated on 04/04/2022