With the goal of listening to communities regarding our operations in the territories, Vale has implemented a global management model for community feedback: the Listening and Response Mechanism.

This mechanism is made up of channels that can be accessed by any stakeholder through various means of contact, ensuring accessibility to our communication platforms. In this way, we are able to work toward reducing disturbances and minimizing the risks associated with our activities. Through this listening process, we incorporate improvements into our operational and project routines to prevent recurring complaints and enhance positive impacts, platforms for submitting requests, questions, and complaints.

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Guiding principles

Aiming to ensure our grievance and feedback mechanism are effective, these channels are designed and implemented in accordance with the United Nations Guiding Principles on Business and Human Rights (UNGP) and the position statements of the International Council on Mining and Metals (ICMM), as detailed below:

Legitimate

Accessible

Predictable

Equitable

Transparent

Compatible with rights

Rights-Compatible

Source of Continuous Learning

Compatible with rights

Our grievance and feedbackchannels

As part of Vale’s purpose to improve life and transform the future, it is essential that we maintain open and transparent communication in responding to inquiries, providing feedback, receiving and addressing complaints, and responding to requests through our grievance mechanisms.   

Alô Vale

This channel is dedicated to handling issues related to our railroads and their interaction with communities, and can be reached by calling 0800 285 7000 (or 0800 021 9934 for the hearing impaired.

Railroad Channel

Aimed at providing assistance regarding railways and passenger trains, this Channel can be activated by the Alô Vale number. 

Community Relations Channel

In addition to our telephone and messaging services, community matters can also be addressed directly with the engagement officer in the relevant region or by visiting vale.com/rconline. 

Contact Us

Our Contact Us (vale.com/faleconosco) channel receives suggestions, compliments, complaints, requests, or inquiries through an online form. 

Reparation Helpdesk

This channel is dedicated to addressing issues specifically related to the collapse of the Brumadinho dam and evacuations, and can be reached by calling 0800 031 0831. 

Investor Relations Channel

Channel intended to serve shareholders, as well as market analysts, investors, and other audiences interested in financial information and information about the Company’s business, and can be accessed through the Contacts - Vale website.

In addition to its listening channels, as part of its Ethics & Compliance Program, Vale provides a Whistleblowing Channel, which can be used by anyone, inside or outside the company, to report suspected violations of our Code of Conduct. The Whistleblowing Channel ensures that reports are handled independently. Information is treated with confidentiality and discretion. Under no circumstances will there be intimidation or retaliation against the reporting party.

To learn more about the Whistleblowing Channel, visit the Ethics & Compliance page.

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Photo: Jeferson Capela

Reporting Mechanisms

In addition to the grievance and feedback channels, as part of our Ethics & Compliance Program, Vale provides a Whistleblower Channel that can be used by anyone, both inside and outside the company, to report potential violations of our Code of Conduct. The Whistleblower Channel is set up to ensure that all reports are independently investigated. All information is handled confidentially. We commit to ensure that there will be no intimidation or retaliation against the whistleblower under any circumstances.   
 
To learn more about our Whistleblower Channel, visit our Ethics & Compliance page.  
To learn more about our channels click here

Reports received and Whistleblower