PT Vale Indonesia Tbk grievance mechanism

com.liferay.portal.kernel.util.DateUtil_IW@4066ff32 — Foto: Vale Indonesia

PT Vale Grievance Mechanism

As part of its responsible stakeholder engagement approach, PT Vale Indonesia Tbk offers a grievance mechanism, and allegation, that is easily accessible to all stakeholders, including local communities. This mechanism serves as a tool for raising concerns, complaints, or potential human rights violations.

To ensure its effectiveness and alignment with global best practices, PT Vale has updated its Stakeholder Engagement Plan and Grievance Mechanism to align with IFC Performance Standards and has conducted internal training for all relevant departments.

A Communication channels include a phone number, a complaint box, email and postal addresses, as well as regular coordination meetings at the sub-district level. All complaints are logged into the Stakeholder Demands and Issues (SDI) System, reviewed and addressed according to procedures, and communicated back to the reporter as part of transparency. Complaint data is also periodically reported to PTVI’s Board of Directors to ensure managerial support in addressing strategic issues promptly. If human rights impacts are detected, PT Vale is committed to taking corrective and mitigation actions fairly and effectively, in collaboration with relevant parties.