With the goal of listening to communities regarding our operations in the territories, Vale has implemented a global management model for community feedback: the Listening and Response Mechanism. 

This mechanism is made up of channels that can be accessed by any stakeholder through various means of contact, ensuring accessibility to our communication platforms. In this way, we are able to work toward reducing disturbances and minimizing the risks associated with our activities. Through this listening process, we incorporate improvements into our operational and project routines to prevent recurring complaints and enhance positive impacts. 

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Guiding principles

Aiming to ensure our grievance and feedback mechanism are effective, these channels are designed and implemented in accordance with the United Nations Guiding Principles on Business and Human Rights (UNGP) and the position statements of the International Council on Mining and Metals (ICMM), as detailed below:

Legitimate

Accessible

Predictable

Equitable

Transparent

Compatible with rights

Rights-Compatible

Source of Continuous Learning

Compatible with rights

Our grievance and feedback channels

As part of Vale’s purpose to improve life and transform the future, it is essential that we maintain open and transparent communication in responding to inquiries, providing feedback, receiving and addressing complaints, and responding to requests through our grievance mechanisms.   

Alô Vale

This channel is dedicated to handling issues related to our railroads and their interaction with communities, and can be reached by calling 0800 285 7000 (or 0800 021 9934 for the hearing impaired.

Railroad Channel

Aimed at providing assistance regarding railways and passenger trains, this Channel can be activated by the Alô Vale number. 

Community Relations Channel

In addition to our telephone and messaging services, community matters can also be addressed directly with the engagement officer in the relevant region or by visiting vale.com/rconline. 

Contact Us

Our Contact Us (vale.com/faleconosco) channel receives suggestions, compliments, complaints, requests, or inquiries through an online form. 

Reparation Helpdesk

This channel is dedicated to addressing issues specifically related to the collapse of the Brumadinho dam and evacuations, and can be reached by calling 0800 031 0831. 

Investor Relations Channel

Channel designed to serve shareholders, analysts, investors and other stakeholders interested in information about the Company, specifically dealing with investor relations issues, which can be accessed through the website https://vale.com/investors 

Whistleblower Channel

As part of our Ethics & Compliance Program, Vale provides a Whistleblower Channel that can be used by anyone, both inside and outside the company, to report potential violations of our Code of Conduct. The Whistleblower Channel is set up to ensure that all reports are independently investigated. All information is handled confidentially. We commit to ensure that there will be no intimidation or retaliation against the whistleblower under any circumstances.   
 
To learn more about our Whistleblower Channel, visit our Ethics & Compliance page.  
To learn more about our channels click here

Reports received and Whistleblower