com.liferay.portal.kernel.util.DateUtil_IW@5a608207
Foto: Vale Indonesia
com.liferay.portal.kernel.util.DateUtil_IW@5a608207
Foto: Vale Indonesia

PT Vale Grievance Mechanism

As part of its responsible stakeholder engagement approach, PT Vale Indonesia Tbk offers a grievance mechanism, and allegation, that is easily accessible to all stakeholders, including local communities. This mechanism serves as a tool for raising concerns, complaints, or potential human rights violations.

To ensure its effectiveness and alignment with global best practices, PT Vale has updated its Stakeholder Engagement Plan and Grievance Mechanism to align with IFC Performance Standards and has conducted internal training for all relevant departments.

 

A Communication channels include a phone number, a complaint box, email and postal addresses, as well as regular coordination meetings at the sub-district level. All complaints are logged into the Stakeholder Demands and Issues (SDI) System, reviewed and addressed according to procedures, and communicated back to the reporter as part of transparency. Complaint data is also periodically reported to PTVI’s Board of Directors to ensure managerial support in addressing strategic issues promptly. If human rights impacts are detected, PT Vale is committed to taking corrective and mitigation actions fairly and effectively, in collaboration with relevant parties.

Our Whistleblower Channel

Recent grievances, complaints, and allegations

Date Category Stakeholder / Source PT Vale's Response Status
Jan 2026
Deforestation
Mongabay (read)
Click to download
Closed
 
13 Jan 2026
Environment
Satya Bumi & Puspaham (read)
Click to download
Closed
2 Feb 2026
Human Rights
Business and Human Rights Resource Centre (read)
Click to download 
Closed
 
10 Feb 2026
Deforestation
Project Multatuli (read)
Click to download
Closed
17 March 2026
Environment
Katerina Barton
National Public Radio
(ww.npr.org)
Click to download
Closed
27 April 2026
Environment
WALHI Sulawesi Selatan (read)
Click to download
Closed