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Healthcare professional measures a patient’s blood pressure while recording information on a clinical form.
Crédito: José Palma
Smiling professional at Vale wearing a gray polo shirt with an institutional logo, in an outdoor setting with trees in the background.
Crédito: José Palma

SMA - Supplemental Medical Assistance

Vale’s Health Insurance Scheme (known as AMS) is one of the benefits offered by the company to employees and their dependents.

The health insurance scheme is registered with the National Health Insurance Regulatory Agency (ANS), registration number 345695.
To access important service information, please select one of the options below.

Information for employees and their dependents is available at portalams.com.br, where you will find a series of services, including the following:

  • See the network of accredited service providers
  • Reimbursement records
  • Medications
  • Medical service use records
  • Procedures via text message

Click here to access the AMS Portal 

Download this app to get direct access from your phone to your online health insurance policy member’s card. You can also request reimbursements, schedule consultations at PASA Clinics (which work exclusively for AMS and PASA health insurance plans), and much more.

Our accredited medical professionals have an exclusive service area, with access to medical records to fill in, protocols and other information.

Find out more: https://www.saudepasa.com.br/conecta/

Are you a plan holder or a dependent under the AMS plan?

Sign up by clicking here to receive our email newsletter with the latest news about your benefit.

Supplementary Medical Assistance

Run by: Vale S/A

ANS registration number: 345695

Vale’s corporate taxpayer identification number (CNPJ): 33.592.510/0001-54

Health Insurance Ratings

IDSS: 0.7891

ANS assessment of Vale in each IDSS dimension

Quality of Healthcare Delivery (IDQS): 0.7029

Access Guarantee (IDGA): 0.6525

Market Sustainability (IDSM): 1.0000

Process Management and Regulation (IDGR): 0.8250

For more information about this indicator, please visit the Health Plan Operators Qualification Program page on the ANS website.

IDSS: 0.7900

ANS evaluation of Vale in each IDSS dimension

Quality in Healthcare (IDQS): 0.7405

Access Guarantee (IDGA): 0.6177

Market Sustainability (IDSM): 1.0000

Process Management and Regulation (IDGR): 0.8250

For more information about this indicator, please visit the Health Plan Operators Qualification Program page on the ANS website.

IDSS: 0.8532

ANS evaluation of Vale in each IDSS dimension

Quality of Healthcare Delivery (IDQS): 1.0000

Access Guarantee (IDGA): 0.5729

Market Sustainability (IDSM): 1.0000

Process Management and Regulation (IDGR): 0.8138

For more information about this indicator, please visit the Health Plan Operators Qualification Program page on the ANS website.

Annual Satisfaction Survey

AMS conducted the Annual Beneficiary Satisfaction Survey between October 1, 2025, and January 14, 2026. Participants answered questions related to healthcare services, customer service channels, and overall satisfaction with the health plan operator. This survey is one of the criteria established by the National Supplementary Health Agency (ANS) and follows a methodology that ensures the results obtained from the questionnaire are comparable and can contribute to the Supplementary Health Performance Index (IDSS). In addition, it serves as a basis for the agency to identify factors related to beneficiary satisfaction.

The survey was carried out via telephone, SMS, WhatsApp, and email by the IBRC Institute (Ibero-Brazilian Institute for Customer Relationship Management).

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Beneficiaries from any location — state capitals, metropolitan areas, and inland cities — can contact AMS by phone at 4004-0183 (state capitals) or 0800 722 0183 (other regions).

This is an exclusive service channel dedicated to representing beneficiaries’ voices in the management of Vale’s Supplementary Medical Assistance (AMS). We are continuously committed to ethical solutions and to improving our processes. To request assistance through this channel, beneficiaries must have first contacted other company channels, such as the Customer Service Center or one of our service offices.

If the issue has not been resolved through another channel, you may contact the AMS Ombudsman by clicking the button below and accessing the “CONTACT US” section.

Please note that the Relationship Center provides information about accredited healthcare professionals and hospitals, as well as access to the list of medications and procedures covered by the plan at any time. AMS customer service is available 24 hours a day, seven days a week.