Contact, listening and relationship channels

We want to hear from you. On this page, we bring together Vale’s official channels to answer questions, receive suggestions, or register complaints.

Learn about our Listening Channels in Brazil

A channel dedicated to communities in the locations where Vale operates. Here you can contact us about community-related topics, cargo and passenger train operations, in emergency or non-emergency situations.

Contact us: 
Phone: 0800 285 7000
Hearing impaired: 0800 021 9934
Website: www.vale.com/rconline
Those who live in the areas where we operate also have the option of contacting Vale online via cell phone or computer. You will be able to follow the progress of your complaints and will receive notifications by e-mail. 

Access now (www.vale.com/rconline).

You can also share suggestions, compliments, complaints, and various requests by filling out our digital form.

We are here to listen to you!

A dedicated line for handling matters related to the Brumadinho dam collapse.

Phone: 0800 031 0831. 

Whistleblower Channel


This channel can be used by anyone, inside or outside the company, who wishes to report a suspected case or violation of our Code of Conduct.

Access the Whistleblower Channel now.

Learn about our Listening Channels in Brazil

Photo of a Vale train with the colors gray, green and yellow, passing over a bridge and green vegetation underneath.

Alô, Ferrovias

Use this channel for issues related to Passenger Trains (insert link to train page) and/or railway emergencies.

Contacts

0800 285 7000 
0800 021 9934 (for the hearing impaired) 

Photo of an elderly couple near a train station smiling. The woman is wearing a red shirt, black skirt below the knee, and flip-flops. The man is wearing jeans pants, a white knit sweater, a plaid shirt, flip-flops, and a cap.

Community Relations

If you live in or are located in an area where Vale operates, you can contact the Community Relations professional in person, online or by phone.

Contacts

0800 285 7000
0800 021 9934 (for the hearing impaired)  

A man wears a shirt in a light shade of green. He is smiling and touching some plants that are in front of him.

Reparation Call Center

For issues specifically related to the Brumadinho dam collapse and evacuations.

Contacts

0800 031 0831 

Contact Us

Contact Us was created to receive, by means of an online form, suggestions, compliments, complaints, requests or doubts.
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Fale Conosco #DoSeuJeito

A última Pesquisa de Sustentabilidade realizada pela Vale, revelou que muitas pessoas não conhecem os nossos canais de contato, que são essenciais para a comunicação e atendimento das necessidades das comunidades.

Por isso, criamos um espaço especializado para que você possa tirar suas dúvidas e consultar todos os nossos canais de contato.

Want to send a question or consult protocols?

Fill out the form below.
Photo of a woman sitting in an office smiling with a headphone. She has shoulder-length dark hair, bangs to the side, and is wearing a Vale green button-up shirt.

Submit your question

In addition to the channels listed above, Vale also provides an online form for submitting suggestions, compliments, complaints, requests, or asking questions. We will contact you shortly (Average response time: 8 business days).

Want to speak with HR?

We are here to support you at every stage of your journey with us. If you have questions about career opportunities, benefits, or other people management topics, this is the right channel to contact HR.
Office environment with two individuals working at a computer. One person is standing and pointing at the screen, while the other is seated and using the mouse. The office has several desks with computers, chairs, and various office supplies. Orange safety vests are visible on one of the chairs in the background. The walls are yellow, and large windows allow natural light into the room.

How to submit requests?

To speed up service and correctly route your request, please select below the option that best represents your profile.
Office environment with two individuals working at a computer. One person is standing and pointing at the screen, while the other is seated and using the mouse. The office has several desks with computers, chairs, and various office supplies. Orange safety vests are visible on one of the chairs in the background. The walls are yellow, and large windows allow natural light into the room.
Employee 
Illustration of a person with a blurred face, wearing a gray shirt and raising their left hand. The background consists of a yellow section and a green vertical stripe on the left side.
Former employee 
Illustration of a person with gray hair sitting in a wheelchair and using a laptop. The person is wearing a pink long-sleeve shirt.
Pensioner 

Frequently asked questions

For general, institutional, or commercial matters, Vale recommends using the digital form “Contact Us.” Through this channel, it is possible to send compliments, complaints, and suggestions about the company’s operations. All submissions are reviewed by the responsible team, which responds as soon as possible.
For people living near Vale’s mining operations or railways, the recommended channel is Alô Vale. The company provides the toll-free number 0800 285 7000 for community requests, issues related to train circulation, and local emergencies. For people with hearing impairments, service is available at 0800 021 9934.
Vale maintains a dedicated center to handle all matters related to Brumadinho remediation and compensation. Service is available at 0800 031 0831.

For questions related to termination processes, benefits, payroll, training, income statements, and other topics, former employees can access Vale’s Experience Hub through this link. 

It is also possible to contact us by phone or WhatsApp at (31) 3916-4024.

No. “Contact Vale” is a channel intended exclusively for public relations, clarification of doubts, and submission of complaints about company services. To report suspicions or violations of Vale’s Code of Conduct, the Whistleblowing Channel must be used.

Whistleblower Channel

Vale is committed to acting with ethics and integrity, always practicing active listening. That's why we have our Listening Channels.

However, if anyone, inside or outside the company, who wants to report a case of suspicion or ethical misconduct, should use Vale's Whistleblower Channel. The channel is an exclusive tool for this purpose, structured to ensure absolute confidentiality, protecting the anonymity of the whistleblower and preserving the information so that a fair investigation can occur. The Whistleblower Channel guarantees all the conditions for a report to be independently verified. Under no circumstances will there be any breach of confidentiality, intimidation or retaliation against the whistleblower.