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    A woman and a child in her arms look out the train window and smile at the landscape, composed of vegetation. A woman and a child in her arms look out the train window and smile at the landscape, composed of vegetation.
    wo rectangular images separated by a small blank space. The first is an aerial image of a Vale train switching tracks. The second is a photo of the front of the first cabin of Vale freight train.
    Photo: Vale's Archive
    wo rectangular images separated by a small blank space. The first is an aerial image of a Vale train switching tracks. The second is a photo of the front of the first cabin of Vale freight train.
    Photo: Vale's Archive

    Every day, tens of thousands of stories pass through our trains

    Operating over 2,000 kilometers of railroad network, we operate two passenger trains and one tourist train.

    Vitória-Minas Railroad

    Every day, at 7 am, a train departs from Cariacica, in the metropolitan region of Vitória, Espírito Santo, bound for Belo Horizonte, Minas Gerais, arriving around 8:30 pm. At the same time, a train leaves the capital of Minas Gerais at 7 am and ends the trip at 8:30 pm, in Cariacica.

    There is also an additional train that runs between Itabira and Nova Era, both in Minas Gerais. On the train, there is a railroad car that works as a snack bar, another for a restaurant, an exclusive car for wheelchair users, air conditioning and on-board service.
    Vale train is parked on the platform, and three people with suitcases are boarding.

    Fotógrafo: xxxx

    Carajás Railroad

    The trains of Carajás Railroad (ESC) run on Mondays, Tuesdays, Thursdays, Fridays, Saturdays and Sundays, connecting São Luís, in Maranhão, to Parauapebas, in the southeast of Pará. The first train, on Mondays, Thursdays and Saturdays leaves São Luís at 8 am, arriving in Parauapebas at 11:50 pm.

    On Tuesdays, Fridays and Sundays, it leaves Parauapebas at 6 am, arriving in São Luís at 10 pm. On the train, there is a railroad car that works as a snack bar, another for a restaurant, an exclusive car for wheelchair users, air conditioning and on-board service.
    Vale train seen from the front, while traveling with the lights on. The surrounding environment is composed of vegetation.

    Fotógrafo: xxxx

    Vale Tourist Train

    How about taking a trip aboard a train that is the result of the revitalization of an old railroad built in 1883?

    From 2004 to 2006, Vale revitalized the old 18 km long railroad built in 1883, between Ouro Preto and Mariana. Today, the train consists of 6 passenger railroad cars and keeps the same design as the old one, with wooden interiors. Through its transparent structure, passengers can have a full view of the landscapes along the way in a beautiful journey through time. 

    In Mariana, you can also visit Loco 201, which is exposed next to the Railroad Station. It was manufactured by Skoda in 1949 and ran at a maximum speed of 60 kilometers per hour (km/h). 

    At Ouro Preto Station, another locomotive is on display: the Brigardier, also known as Máquina 3. Built in Germany and used for military work during the First World War, it was later bought by the Brazilian government and used to transport loads from potteries and quarries. 
    Vale train is parked on the platform, and three people with suitcases are boarding.

    Fotógrafo: xxxx

    Icon representing the front of a train

    Passenger service

    Alô Vale (toll-free call)

    0800 285 7000

    Customer service to hearing impaired people

    0800 021 9934

    icon of two speech bubbles 

    Listening Channels

    In addition to Alô Vale, Vale has other channels for listening, with several different means of contact, for sending questions, suggestions, requests, complaints and/or compliments. Access the Contact Us page to find what best suits your needs!

    Vale Tourist Train

    How about taking a trip aboard a train that is the result of the revitalization of an old railroad built in 1883? From 2004 to 2006, Vale revitalized the old 18 km long railroad built in 1883, between Ouro Preto and Mariana.

    Today, the train consists of 6 passenger railroad cars and keeps the same design as the old one, with wooden interiors. Through its transparent structure, passengers can have a full view of the landscapes along the way in a beautiful journey through time.
    In Mariana, you can also visit Loco 201, which is exposed next to the Railroad Station. It was manufactured by Skoda in 1949 and ran at a maximum speed of 60 kilometers per hour (km/h). At Ouro Preto Station, another locomotive is on display: the Brigardier, also known as Máquina 3. Built in Germany and used for military work during the First World War, it was later bought by the Brazilian government and used to transport loads from potteries and quarries.
    Two old men look at a bread shop window inside Vale train. One of them holds a cup in his hand. Two old men look at a bread shop window inside Vale train. One of them holds a cup in his hand. Photo: Vale's Archive
    Onda

    Train boss tips

    Icon representing a train ticket

    Don't forget your ticket

    It is essential for a smooth trip! Remember to always keep it with you.
    Icon representing a person.

    Have a photo ID

    It must be an official document of public faith, in the original format or a certified copy.
    Icon representing a travel bag

    Take care of your bags and luggage

    Your personal effects are your responsibility. Identify them and stay tuned.
    Several people are waiting for the train to arrive at the Intendente Câmara station. The people are with suitcases and backpacks.

    Photo: Vale's Archive

    Icon representing an adult and a child

    Are you traveling with children or teenagers?

    Children under 12 must present a birth certificate. From 12 years old, it is mandatory to present a photo document (original or certified copy). Young people under the age of 16 must be accompanied by a relative, with proof of documents, or present a judicial authorization.
    con representing a calendar.

    Change of date and cancellation of tickets

    You can cancel your trip up to six hours before the train departure, with a 5% penalty. Changing the travel date can be done within one year of the ticket purchase date. The fine is 20% of the ticket value and is charged from three hours before the train departure.
    Icon representing air-conditioning.

    Air Conditionin

    We follow rules that determine a standard temperature of 22 degrees for public transport, so don't forget to bring a coat to avoid cold and discomfort.
    Image of train seats with passengers seated. There are two people standing, circulating in the corridor. It is also possible to see a TV set and curtains.

    Photo: Vale's Archive

    Check official documents

    A family, consisting of a woman, a man and a girl, are seated around a table with two cups on top. In the background, it is possible to see other people sitting.

    Price Table

    Check the price list in force for ancillary operations on the Carajás Railroad (EFC) and on the Vitória - Minas Railroad (EFVM)
    Passengers with bags and suitcases circulate on the train platform, while the locomotive is parked.

    Three-Year Plan

    Check the table of the Three-Year Investment Plan*
    *In compliance with the provisions of article 4 of Resolution No. 5.443 of October 6, 2017, which establishes the procedures related to the submission of the Three-Year Investment Plan (“PTI”), we present the Estimated Investment Statement – DIP for the next three-year period (2022/2024) and the Statement of Realized Investments - DIR (2020).

    Check out our Q&A manual

    Besides an online ticket office, the EFVM passenger train service also has some external points of sale along the railroad, to facilitate your purchases and make your journeys even better.

    You can buy tickets up to 30 business days before travel at points of sale, at train stations or on the internet. You cannot buy a ticket on the day of travel. To buy a ticket, you need to present an official photo ID to permit your identification, such as a national identity card, a driver’s license, a photo ID card issued by a professional association (OAB, CREA, etc.), a work card, a valid passport, an ID card issued by a federal or state judicial or legislative body, or a document issued by a ministry or entity reporting to the Presidency of the Republic. Only original documents or authenticated copies are accepted.

    You can pay in cash or by credit card. If you buy a ticket online using a credit card, you can pay in up to five monthly instalments. If you buy a ticket at a physical ticket office using a credit card, you can pay in up to three monthly installments. Promotions are advertised here on this website, at train stations and on the trains.

    Children up to five years of age travel for free, but they must sit on their parent or guardian’s lap. Only one child may travel for free in this way per paying passenger. Children aged six and older pay the full fare. For babies or infants in car seats, you must buy a ticket for an extra seat on the train.

    You must provide your correct ID details when buying a ticket. In line with article 10 of Decree 4,308 of 2014, passengers may be prevented from traveling if their details are inconsistent and there is not enough time to correct them before boarding.
    Normal Ticket
    – Full fare.

    Elderly Person’s Ticket (Decree 9,921 of 2019) – Economy
    – This is an economy class ticket governed by Law 9,921 of 2019, for passengers aged 60 and older, whose income is lower than two minimum salaries. Two free seats must be available for these people per train. If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount.

    Disabled Person’s Ticket (Decree 3,691 of 2000)
    - People with disabilities who have a federal government disabled person’s card are eligible for free economy class travel, in accordance with Decree 3,691 of 2000.

    Low-Income Youth Ticket (Decree 5,063)
    - This is an economy class ticket governed by Decree 5,063 of 2016, for passengers aged between 15 and 29, who belong to a household with monthly income of up to two minimum salaries, are registered with the federal government’s Social Programs Registry (CadÚnico) and have a Youth ID Card issued by the federal government. Two free seats must be available for these people per train. If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount.

    If people report the wrong age, fail to present the documentation required by law or falsely claim to have special needs in an attempt to buy a ticket designed for disabled people, low-income youth or low-income senior citizens, they will not be allowed to board, their ticket will be cancelled and they will not be eligible for reimbursement, given that such conduct constitutes a crime, according to article 299 of the Penal Code.
    Tickets may be acquired no later than one day before the day of travel. You cannot buy a ticket to travel on the same day.
    Children aged six years and older pay the full fare. Children aged up to five years ride for free, but they must sit on the lap of their parent or guardian, and there is a limit of one child traveling for free per paying adult. Please note that even when travel is free, you need to get a ticket from the ticket office.
    The Elderly People’s Statute mandates the provision of two free seats per train, in economy class, reserved for passengers aged 60 or over (and whose income is no more than two minimum salaries). If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount (valid only for interstate journeys and in economy class). ID and proof of income must be presented, both when buying the ticket and on the day of travel.
    This is an economy class ticket governed by Decree 5,063 of 2016, for passengers aged between 15 and 29, who belong to a household with monthly income of up to two minimum salaries, are registered with the federal government’s Social Programs Registry (CadÚnico) and have a Youth ID Card issued by the federal government. Two free seats must be available for these people per train. If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount.

    Find out more
    You can book an excursion for more than 20 people, accompanied by a registered guide, via our excursions channel. Please email excursoes.efvm@vale.com no later than 30 days before the day of travel.
    The provision of free tickets is guided by the collective employment agreement of the union to which the employee or retiree in question belongs. If you have any questions about the availability and quantity of free tickets, please contact your union or local labor relations area.
    Online tickets
    A new feature in the online ticket purchase system for the Vitória-Minas Railroad passenger train service allows passengers’ names to be changed on the website (www.vale.com/tremdepassageirosefvm) up to 24 hours before boarding. If physical tickets have already been issued, you can only change them at a station ticket office. Please note that each ticket states the name of a specific passenger and any discrepancies in personal details on tickets will make it impossible to board.

    Step-by-step guide to changing a passenger’s details on a ticket:

    1 – Click on the “Online Sales” button;
    2 – If you are using the tool for the first time, sign up by clicking on “Register.” If you have already registered, type in your registered email address and password;
    3 – Click on the “Edit ticket details” option;
    4 – Choose the “Edit passenger’s details” option; 5 – Select the ticket you wish to alter, insert the new information and hit “Save.”

    Note: If a message in red text appears at the top of the screen, saying “Tickets already printed out – please go to a ticket office to change your tickets,” you will have to go to a ticket office to change your ticket details, no later than 30 minutes before boarding.

    How about if you acquired tickets at a train station or point of sale?
    The current ticketholder will have to go together with the new passenger to a ticket office or the current ticketholder may lend their ID document to the new passenger to make the change. In order to alter any ticket details, all tickets must be handed in.
    Rescheduling
    You can change your date of travel by up to one year, no later than one day before the new date. There is a penalty of 20% of the ticket price and it is billed three hours before the train leaves.

    Cancellation
    In accordance with National Land Transport Regulatory Agency (ANTT) Resolution 4,282 of 2014, cancelations with up to six hours of notice give rise to a 5% penalty. Less than six hours before departure, cancellation is no longer permitted, although it is possible to reschedule to a different travel date, subject to a 20% penalty.
     
    You can choose from three travel classes:

    Executive
    Three seats per row, individual power sockets, reading light, individual audio system, footrest. The seats are wider, more comfortable and can recline more.

    Economy
    Four seats per row, one power socket for every two seats. The seats can recline a little.

    Railcar for people with disabilities
    There is an exclusive railcar for people in wheelchairs.

    If someone falsely claims to use a wheelchair or to be accompanying someone in a wheelchair in order to buy a ticket in the railcar for disabled people, they will not be allowed to board and they will be instructed to go to the ticket office to cancel their ticket and request another one in a different travel class. If such a request is made less than three hours before departure, they will lose the right to reimbursement or rescheduling, given that such conduct constitutes a crime, according to article 299 of the Penal Code.
    ID card, driver’s license, work card, card issued by a regional work council or valid passport.

    If your document is stolen or robbed, or you lose it in any other way, we will accept a police incident report containing the details of all lost documents, valid for 30 days.

    Read the special boarding procedures for minors, elderly people and people with disabilities below.

    Non-Brazilians need to show their passport in order to board. This is the only document accepted, except in the case of passengers from Mercosul member countries.
    Children younger than 16 must be accompanied by a parent or guardian, and their ID and a document proving their relationship must be presented.

    When not accompanied by a parent or guardian, minors may only embark if they present authorization from the Child and Youth Protection Court or a notarized letter of authorization from the parents. This letter must specify the full details of the child and anyone accompanying them, the origin and destination of travel, and validity period. Only original documents or authenticated copies will be accepted.

    Children aged between 12 and 17 may only board if they present photo ID, in accordance with National Land Transport Regulatory Agency (ANTT) Resolution 4,308 of 2014.

    In line with ANTT resolutions 4,308 and 4,282 of 2014, as of November 24, 2015, it is mandatory to issue a ticket for children aged up to five years who are sitting on the lap of their parent or guardian. The aim is to identify all passengers who board the train. This ticket is free of charge!
     
    Only one suitcase and one bag for personal use is permitted per passenger. You may not take perishable food on board with you.
     
    The Vitória-Minas Railroad’s passenger trains have an exclusive railcar for people in wheelchairs and those accompanying them, as well as two free seats. Economy class cars have a seat suitable for people with limited mobility, obese people and pregnant women.
     
    No and smoking is not permitted on board.
    Passengers may not take any animals on board, except guide dogs.

    Guide dogs travel for free, alongside their owner and under their control, in the front row. Guide dogs must be equipped with a harness, though a muzzle is not necessary. They must have an ID card and ID tag issued by a guide dog training center or independent instructor, containing the following information:

    ID card:
    1. Name of user and guide dog;
    2. Name of training center or independent instructor;
    3. Corporate taxpayer identification number (CNPJ) of center or company responsible for training or individual taxpayer number (CPF) of independent instructor;
    4. Photo of user and guide dog.

    ID tag:
    1. Name of user and guide dog;
    2. Name of training center or independent instructor;
    3. Corporate taxpayer identification number (CNPJ) of training center or individual taxpayer number (CPF) of independent instructor.

    Mandatory items:
    - Up-to-date vaccination card, proving that a multi-vaccine and anti-rabies vaccine have been administered, signed by a registered vet.
    - The dog’s equipment, consisting of a collar, leash and harness with a strap.
    - The ID tag must be worn around the guide dog’s neck.
     
    To find out what times passenger trains will pass through your local station, Vale runs an exclusive passenger train helpline: 0800 285 7000. Select your nearest station and buy your ticket now, which will allow you to enjoy beautiful landscapes and experience new stories.

    Passengers should arrive at the station at least 30 minutes before the scheduled departure time to avoid any problems.
     
    Children younger than 16 must be accompanied by a parent or guardian, and their ID and a document proving their relationship must be presented.

    When not accompanied by a parent or guardian, minors may only embark if they present authorization from the Child and Youth Protection Court. Only original documents or authenticated copies will be accepted.

    Children aged between 12 and 17 may only board if they present photo ID, in accordance with National Land Transport Regulatory Agency (ANTT) Resolution 4,308 of 2014.

    Children up to five years of age travel for free, but they must sit on their parent or legal guardian’s lap.

    Children aged six and older pay the full fare.

    You can take a baby in a car seat onto the train with you, provided it fits on a train seat. In this case, as the baby won’t be transported on your lap, you need to buy a ticket for them.

    In line with ANTT resolutions 4,308 and 4,282 of 2014, as of November 24, 2015, it is mandatory to issue a ticket for children aged up to five years who are sitting on the lap of their parent or guardian. The aim is to identify all passengers who board the train. This ticket is free of charge!

     
    The Elderly People’s Statute mandates the provision of two free seats per train, in economy class, reserved for passengers aged 60 or over (and whose income is no more than two minimum salaries). If these seats have already been taken, eligible passengers can buy their ticket at a 50% discount (valid only for interstate journeys and in economy class). ID and proof of income must be presented.

    The following documents are accepted as proof of income, as established in Decree 5,934 of October 18, 2006:
    I – Work and Social Security Card, containing up-to-date annotations;
    II – Pay slip or another document issued by employer;
    III – Proof of contributions to National Social Security Institute (INSS);
    IV – Benefit payment statement or declaration issued by INSS or another public or private sector pension scheme (only valid up to 90 days after date of issue);
    V – Document or card issued by state or municipal social welfare secretary or a similar institution.

     
    The Vitória-Minas Railroad’s passenger trains have an exclusive railcar for people in wheelchairs and those accompanying them, as well as two free seats. Economy class cars have a seat suitable for people with limited mobility, obese people and pregnant women.
    People with hearing impairments also have a special passenger train communications channel. Call 0800 021 9934 to find out specific information about procedures.
    If you have any queries, suggestions or complaints about the Vitória-Minas Railroad’s passenger train service, you can call our exclusive “Alô Ferroviais” train helpline on 0800 285 7000.

    It’s a 24/7 direct community communications channel and calls are free. Among other things, you can find out the arrival and departure times of trains.

    The passenger train service also has a communications channel for people with hearing impairments: 0800 021 9934.
    No, you cannot. Alcoholic drinks or toxic substances may not be consumed on the train or in stations.
    The trains have a dining car and buffet car. There is also a food and drink trolley service. In the dining car, you can order items such as hamburgers, pizzas, sausage sandwiches, fried snacks and cheese breads, as well as drinks.

    You can order a meal from a trolley service attendant directly from your seat, but you may choose to eat it in the dining car once you receive it, if you prefer.
    The buffet car sells ready-to-eat items, such as water, coffee, juices, soft drinks and candies.
    The dining car sells items such as hamburgers, pizzas, sausage sandwiches, fried snacks and cheese breads, as well as drinks.

    Trolleys also circulate through the economy and executive class railcars, letting passengers buy food and drink from the comfort of their seat. You can buy drinks, fried snacks, cookies and other items from the menu, as well as order lunch or dinner (in a take-out box). Lunch is served as of 10:30 am.
    You can pay in cash or using PicPay, the PIX instant payment system, debit card or credit card (providing there is a 3G or 4G phone signal).

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